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Shipping and Returns

We aim to ship orders within 24 hrs.

Standard Delivery

New Zealand Standard Delivery (2-3 working days) at no charge.


International Delivery

(any Taxes or Duties are the responsibility of the customer)

  • Australia (4-7 working days) from $9.50 depending on destination.
  • Rest of the world (10-20 days) from $18.00 depending on destination.


We do not guarantee delivery times. Please contact us immediately if you do not receive your delivery within the indicated timeframes.

 

Balmoral Baby Guarantee

As we manage the process from start to finish, we accept returns if you are not satisfied with your purchase.

  • If it is a design fault, we will refund the return postage.
  • If it is a return other than a design fault then the postage is at the customer's cost.


Returns are accepted within 30 days of purchase.

Products can be either exchanged or refunded only if it is unused and receipt is provided.